Privacy Policy

When you visit our Website

While every effort is made to secure information transmitted to this site over the internet, there is a possibility that this information could be accessed by a third party while in transit and user discretion is requested.

When you visit any of our online websites or portals, our server may log the following information:

  • the date and time of your visit
  • your server’s IP address, a number which is unique to the computer through which you are connected to the internet
  • the type of browser and operating system you are using
  • the address of the pages accessed and the documents downloaded, if any.

We only use this information for statistical analysis and systems administration purposes. We make no attempt to identify users or their browsing activities.

General Policy Statement

Except where a response is required by a user, we do not collect or keep a user’s personal information.  Where a response is required by a user, we only collect and keep the information volunteered to PaktoEarth.  The information is used only for the purpose of providing a response or a Quote to the user.

When interacting with us you will generally be able to remain anonymous or use a pseudonym. However, this may not always be possible. For example, when we assess your request for a Quote or a service, or we are authorised or required to deal with you, you may have to provide certain personal information. We will inform you if you are not able to remain anonymous or use a pseudonym when dealing with us.

When we collect personal information

While information is usually collected directly from you, in certain circumstances we may also complement our information from other Australian organisations, authorities or bodies.

The information collected is commercial in confidence to PaktoEarth and relates to communications and/or transactions with you and may be kept beyond the statutory limitation period.

We only collect information where that information is reasonably necessary for our activities. Generally, we are not interested in private or non-commercial information.

The information we collect and hold may include:

  • your name, address and contact details (for example your phone number or email address)
  • information about your financial affairs (for example payment details, and bank account details)
  • information about your employment (for example companies and other commercial organisations)

We will not provide your information to anyone outside our group of companies unless you consent or unless we are required by law to do so.

We will take reasonable steps to ensure that the information we hold is safe and secure.

We take reasonable steps to ensure that the information we collect is accurate, up-to-date, and complete. This may include correcting your information where it is appropriate to do so, eg suburb, postcode.

You have a right to request corrections to any information that we hold about you if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, eg change of address or contact details.

We can decline access to, or correction of, information in certain circumstances, as set out in the Privacy Act.


A cookie is an electronic token that is passed to your browser which passes it back to the server whenever a page is sent to you.

Our server may generate cookies. It is used to keep track of the pages you have accessed while using our server. The cookie allows you to navigate back and forth from the website and return to pages you have already visited.

Information collected by third party software vendors

In addition to web server logs, this website may use online tools, provided by third party software vendors, to measure website traffic and effectiveness.

Third party software vendors that may be included are:

  • Google analytics
  • Twitter
  • Facebook

Please review their privacy policies if you wish to know about how these vendors handle your personal information.

This site contains links to other sites and may also use social sharing tools to make it easy to share information.

We are not responsible for the privacy practices or the content of other sites.